Privacy Policy

Last Updated: January 31, 2026

1. Introduction

RentFlow ("we," "our," or "us") is operated by ITelligents Technologies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and services (the "Service").

By using RentFlow, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account

• Property Information: Property addresses, unit details, rental amounts, and related documentation

• Tenant Information: Tenant names, contact information, lease details, and payment history

• Financial Information: Bank account details for rent collection, payment processing information

• Communications: Messages, support requests, and feedback you send us

2.2 Information Collected Through Plaid

We use Plaid Inc. ("Plaid") to connect your bank accounts and retrieve financial data. When you connect a bank account through Plaid, you authorize Plaid to access and transmit the following information:

• Account holder name and contact information
• Account type, balance, and account/routing numbers
• Transaction history (including date, amount, and merchant/description)
• Identity verification information

By using our Service with Plaid, you acknowledge and agree to Plaid's Privacy Policy.

2.3 Automatically Collected Information

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Usage data (features used, actions taken within the Service)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Plaid: Bank account verification and financial data access
• Payment Processors: Processing rent payments and transfers
• Cloud Providers: Hosting and infrastructure (AWS)
• Authentication Services: User authentication (Auth0)
• Analytics Providers: Usage analytics and performance monitoring

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Multi-factor authentication for account access
• Regular security assessments and penetration testing
• Access controls limiting employee access to personal data
• Secure cloud infrastructure with AWS
• Incident response procedures for security breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records as required by law

When you close your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of the personal information we hold about you.

7.2 Correction

You can request that we correct inaccurate or incomplete information.

7.3 Deletion

You can request that we delete your personal information, subject to certain exceptions.

7.4 Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in our emails.

7.5 Revoke Plaid Access

You can revoke RentFlow's access to your financial data through Plaid at any time by visiting Plaid Portal or by contacting us.

To exercise any of these rights, please contact us at info@itelligents.ca.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Understand how you use our Service
• Improve our Service and user experience

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Canada and the United States. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ITelligents Technologies

998 Harbourside Dr

North Vancouver, BC V7P 3T2

Canada

Email: info@itelligents.ca

Phone: +1 778-833-2629